foodpanda Bangladesh Limited

foodpanda Bangladesh Limited

IT Executive

Job Snapshots

  • 25 September, 2021
  • 2
  • N/A
  • 1
  • Mid level job
  • Negotiable
  • IT & Telecommunication

Job Description:

  • Handling all incoming calls, emails, messages, and any other Helpdesk activities in line with agreed Service Level Agreements (SLAs) as communicated by Managers
  • Provision of outstanding customer service, tailored to meet the needs and demands of each individual customer, in line with agreed Service Levels
  • Accurate incident and request registration and classification, ensuring the accuracy of all recorded and pre-populated information, including asset information and full details of the incident or request
  • Incident investigation, troubleshooting, and resolution, with the aim of restoring service for the affected user/s swiftly at First Point Of Contact (FPOC) where possible, in line with agreed Work Instructions and processes.
  • Assessment and consideration of all other requests for service or information from users, with the aim of providing the service and/or information at FPOC where possible, in line with agreed Work Instructions, Procedures, and Processes
  • Where incidents or requests cannot be resolved at FPOC, the routing of open service requests and incidents to relevant support groups and 3 rd party suppliers where appropriate
  • Supporting users, where required, in the logging and registration of tickets
  • Maintain up-to-date knowledge of all services and SLAs delivered within the Helpdesk to enable the ability to support others
  • Monitor, track, and update active tickets
  • Ensure customers are regularly updated in a consistent and professional manner
  • Escalation of tickets as necessary, in line with Escalations processes
  • Contribute regularly to Helpdesk Knowledge Management documents
  • Work towards professional development activities (with appropriate support from a manager where required)
  • IT Asset handover & trained to new joiner; maintain asset sheet.
  • CCTV, Fingerprint device, Router, Switch, Call Center Tools maintain & troubleshooting.
  • Maintain Network, System & Total IT Infrastructure

Educational Requirements:

  • Bachelor of Science (BSc) in CSE, Master of Science (MSc) in CSE
  • You have a Bachelors's or Masters's degree from a reputable university.

Additional Requirements:

  • Both males and females are allowed to apply
  • Travel to provide Executive support on occasion. You might need a bike (using uber/pathao) for some jobs.
  • Provide 24x7 on-call support in an on-call rotation.
  • Work at Office
  • Able to attain duty on a roster basis
  • Fluent in English (Spoken and Written)
  • The applicants should have experience in the following area(s): Internet Service Provider / IT Helpdesk department

Additional Info:

  • Do you love food and convenience put together? Then you just might love foodpanda.
  • foodpanda (small `f`) delivers a first class, on-demand food delivery experience with hundreds of your best-loved restaurants online into your home or office - fast! We`re all about bringing on the smartest folks as we continue to grow with an `all hands on deck` environment and hire those who can thrive in a startup culture.
  • As the IT Support Executive, you`ll be responsible for the overall IT Administration in foodpanda Bangladesh and also co-ordinate within our global team.

Gender: Both males and females are allowed to apply

Experience Requirements
  • 1 to 3 year(s)
  • Freshers are also encouraged to apply.

For any further queries please feel free to contact:

foodpanda Bangladesh Limited

Click Here to apply through email. For direct apply, make sure you attached your resume with a cover letter and file format must be in PDF.