Centre for Woman and Child Health

Centre for Woman and Child Health

Duty Manager

Job Snapshots

  • 14 December, 2020
  • 4
  • N/A
  • 5
  • Mid level job
  • Negotiable
  • Medical/Pharma

Job Description:

  • Perform regular spot-check of all patient care services and to maintain high-quality standards through a routine visit to every ward and floor.
  • Co-ordinate with housekeeping, maintenance, nurses, duty doctors, consultants, medical services, and other concerned departments in attending to the patient's need.
  • Address any patient's request, requirement complaints, etc. Monitor and ensure that all the complaints are resolved inappropriate manner.
  • Attend all urgent calls from the emergency, intensive care unit, cabin/ward, and provide the necessary support. Also, submit recorded all incidence through Duty Manager Report for management attention.
  • Streamline all activities from admission to in-patient care, as well as bill payment to discharge of the patient.
  • Maintain official formalities of Medical legal case (MLC) / MLC expired patients.
  • Counsel the patients and their attendants regarding patient's rights and responsibilities as well as hospital policy and procedures whenever required.
  • Provide personalized services for high value, VIP, vulnerable patients.
  • Contact patients or patient families to retrieve what exactly they want to suggest for improving our services and analyzing the comments and taking necessary steps to resolve accordingly.
  • Should be able to deal with diversified customers as well as lead cross-functional operational activities with very good management and communication skills.

Educational Requirements:

  • Masters / MBA from any reputed university.

Additional Requirements:

  • Only males are allowed to apply
  • Minimum 5-7 years total and at least 2 years proven experience in a similar job or customer care particularly in any reputed Hospital / Corporate Hospital.
  • Must have excellent communication, negotiation, and interpersonal skills
  • Highly energetic and ambitious candidates are encouraged to apply.
  • Advanced level PC skills in MS Word, Excel, and Powerpoint (Knowledge of Windows XP and MS outlook is essential).

Other Benifits:

  • As per company policy.
  • Transport available on route from BSMMU (PG Hospital) to CWCH (Ashulia)

Additional Info:

Gender: Only males are allowed to apply

For any further queries please feel free to contact:

Centre for Woman and Child Health

Click Here to apply through email. For direct apply, make sure you attached your resume with a cover letter and file format must be in PDF.