Perform regular spot-check of all patient care services and to maintain high-quality standards through a routine visit to every ward and floor.
Co-ordinate with housekeeping, maintenance, nurses, duty doctors, consultants, medical services, and other concerned departments in attending to the patient's need.
Address any patient's request, requirement complaints, etc. Monitor and ensure that all the complaints are resolved inappropriate manner.
Attend all urgent calls from the emergency, intensive care unit, cabin/ward, and provide the necessary support. Also, submit recorded all incidence through Duty Manager Report for management attention.
Streamline all activities from admission to in-patient care, as well as bill payment to discharge of the patient.
Maintain official formalities of Medical legal case (MLC) / MLC expired patients.
Counsel the patients and their attendants regarding patient's rights and responsibilities as well as hospital policy and procedures whenever required.
Provide personalized services for high value, VIP, vulnerable patients.
Contact patients or patient families to retrieve what exactly they want to suggest for improving our services and analyzing the comments and taking necessary steps to resolve accordingly.
Should be able to deal with diversified customers as well as lead cross-functional operational activities with very good management and communication skills.
Masters / MBA from any reputed university.
Only males are allowed to apply
Minimum 5-7 years total and at least 2 years proven experience in a similar job or customer care particularly in any reputed Hospital / Corporate Hospital.
Must have excellent communication, negotiation, and interpersonal skills
Highly energetic and ambitious candidates are encouraged to apply.
Advanced level PC skills in MS Word, Excel, and Powerpoint (Knowledge of Windows XP and MS outlook is essential).
As per company policy.
Transport available on route from BSMMU (PG Hospital) to CWCH (Ashulia)
Gender: Only males are allowed to apply
For any further queries please feel free to contact: 01713144267
Centre for Woman and Child Health
Click Here to apply through email. For direct apply, make sure you attached your resume with a cover letter and file format must be in PDF.