Walton Hi-Tech Industries Ltd.

Walton Hi-Tech Industries Ltd.

Operation Manager, Repair Service Operation (Cellphone)

Job Snapshots

  • 03 December, 2020
  • Not Specified
  • Age at least 25 years
  • 4
  • Mid level job
  • Negotiable
  • Production/Operation

Job Description:

  • Drive & ensure targeted Service Delivery Parameters
  • Ensure the implementation of proactive communication with Customers and Channel Partners
  • Rapport building with channel partners (dealer / exclusive / plaza / retailer)
  • Implement different Customer Experience/Service delivery initiatives
  • Ensure visit to Service Points / CPs / Collection Points of under predefined zone / jurisdiction
  • Bring improvements of Service Experts according to recommendations from Service Excellence
  • Coordination with other Intra and inter departments/sections
  • Review SLA and SOP and propose simplification and efficiency
  • Coordination with IT and Software development teams for ensuring the efficient daily operation
  • Preparing guidelines, processes, policies relevant to repair operations
  • Prepare Weekly / Monthly / Quarterly / Yearly reports considering Service Delivery, Improvements Area
  • ADHOC Reporting assigned by HOD

Educational Requirements:

Business Graduate from any reputed university with a major in Marketing / Management

Additional Requirements:

  • Age at least 25 years
  • Minimum 2 years' experience in the same/similar role in any reputed organization.
  • Having experience in different roles in Customer Service for a minimum 4 to 5 years along with a reputed organization.
  • Experience in both the device industry and Telco industry will be preferred and considered as an additional qualification.
  • Strong leadership, communication skills, high patience.
  • Proven track record of managing a minimum of 50 people in direness positions.
  • Drive for continuous improvements and adaptable to frequent changes.

For any further queries please feel free to contact:

Walton Hi-Tech Industries Ltd.

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