THE WAY Dhaka (A Concern of Galaxy Hotels & Resorts)

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About:

Mission & Vission:

VISION

Facilities:

Preferred Work Types:

• To oversees the entire Front Office operation to maintain high standards. 
• Evaluate levels of guest satisfaction and monitor trends with a focus on continuous improvement. 
• Set departmental objectives, work schedules, budgets and policies and procedures. 
• Monitor the appearance, standards and performance of the Front Office team members with an emphasis on training and teamwork. 
• Ensure team members have current and up-to-date knowledge of hotel products, services, pricing and policies. 
• Maintains good communication and working relationships with all hotel departments. 
• Monitors and maintain staffing levels to meet business demands. 
• Acts in accordance with policies and procedures when working with front of house equipment and property management systems. 
• Assists with other departments as necessary. 
• Resolves guest problems quickly, efficiently, and courteously. 
• Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel. 
• Conducts regularly scheduled meetings of front office personnel. 
• Ensure implementation of all hotel policies and house rules. 
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner. 
• Ensure that employees are at all time attentive, friendly, helpful and courteous to all guests managers and other employees. 
• Maintain an organised and comprehensive filing system with documentation of purchases, vouching, schedules, forecasts, reports and tracking logs.