Dhaka Calls is one of the fastest growing contact centre in bangladesh. Since its founding in 2009, Dhaka Calls family is committed to continually invest in processes, people, facilities and infrastructure, ensuring the highest levels of operation. We are truly committed to building scalable and repeatable business solutions & services ensuring client success.
We offer you a high level of quality services at a very competitive price. With proven technology, a history of steady growth, successful mergers and acquisitions, Dhaka Calls has proven to be an invaluable partner to our clients.We feel proud of our clients. We hope to have an opportunity to demonstrate our abilities in serving your tele massaging needs. Let us work for you, we surely put a quality on the line.
Mission & Vission:
We at Dhakacalls, completely relate to the importance of customer care needs. So the focus is on an incessant deliverance of world-class quality support through our highly professional support team and
state of the art technology. This, in totality, enables you to soar in your business aspirations, as would your customers' optimism in you. Dakacalls is fully furnished with proper IT infrastructure, Power back-up, expertise in telesales & customer care services. Dhakacalls is also ready to serve you with 30 Industry experienced and well trained agents from different background to understand your businessand serve your customer easily.
Dhakacalls believes in “Quality Drives Performance", promises you sincere service and ensures thehighest professionalism with every call detail.
Preferred Work Types:
Inbound Customer Service
Our Agents are Customer support executives handling customer-initiated telephone calls for client
specific programs. This could range from providing billing information, product or service information, aggregating response to direct marketing advertisements and other activities as detailed below.
- Pre-sales, Post-sales and Order fulfillment
- Technical Support/Help Desk
- Inquiry Service
- Billing Information
- Enrollment services
- Verification services
We help you turn your prospects into customers, and then your customers into advocates. We focus on building a relationship that lasts by using a personalized approach that provides the value addition necessary to maintain and grow your client base. Our outbound call center capabilities include:
- Customer Interaction or Customer Relations
- Appointment Setting
- New Product/Service to Existing Customer
- Lead Generation
- Market Research
- Collection Call
G # 3, House # 55, Road # 9/A